MOST CONFIRMED ORDERS ARE SHIPPED WITHIN 5 BUSINESS DAYS OR LESS
- Restricted Firearms require approval by the Chief Firearms of Ontario before they are shipped;
- Ammunition is shipped by DHL or Purolator. All other items by are shipped by Canada Post or by specific carrier upon request. Additional charges may apply;
- All items are insured for their retail value and require an adult's signature upon arrival;
- At this time, we only ship within Canada;
- Once an order is placed, any cancellation may be subject to a $25.00 administration fee;
NOTE: DHL, Purolator and Canada Post ARE THIRD PARTY CARRIERS
- The Gun Room will not be held responsible for delays in shipping once an order is in transit. In the event that an order is lost, we will process a claim and a refund or replacement item will be sent once the claim is complete;
- Statistically we have experienced a lost parcel (once in the hands of the carrier), approx 1 time for every 600 orders. All claims of shortages or damaged goods must be made within 14 days of delivery;
- Packages that go missing in transit will be refunded or replaced once the shipping company (Canada Post or UPS) has completed its investigation and has determined that the package is lost.
- Investigations take on average 4-7 business days.
RETURNS, REPLACEMENTS AND CANCELLATIONS
- All returns are subject to a 20% re-stocking fee and less all shipping fees;
- Firearms order cancellations may be subject to a $15.00 trasfer fee (Dependent upon Government Registration Fees);
- Any order that is refused at the receiver's location will be treated as a return, subject to a re-stocking fee and shipping will not be refunded;
- Exchanges are subject to a flat $25.00 charge, less shipping charges;
- Once an order has been placed, any cancellation is subject to a $25.00 administration fee;
- All returns and/or exchanges must be authorized prior to being send back | Use Online Return System to get a Return Authorization# (RA#) before shipping.
NOTE: ALL RETURNS MUST BE PROCESSED THROUGH OUR RETURN AUTHORIZATION PAGE. RETURNS WILL NOT BE ACCEPTED IF THIS IS NOT COMPLETED